Customers’ feedback and complaint
Quality feedback 1.Problem Finding 1.1 When customers received the cargo, the supplier will inform them to initial inspect for the package, size and quantity. 1.2 Once condition allowed, clients can test the cargo chemical composition and mechanical properties and other technical information, then send the supplier the test report. 1.3 In the using period, you also can inform the supplier once anything wrong. 2.Problem confirmation If any quality problem, please
Quality feedback
1.Problem Finding
1.1 When customers received the cargo, the supplier will inform them to initial inspect for the package, size and quantity.
1.2 Once condition allowed, clients can test the cargo chemical composition and mechanical properties and other technical information, then send the supplier the test report.
1.3 In the using period, you also can inform the supplier once anything wrong.
2.Problem confirmation
If any quality problem, please inform the supplier in time. But you need to cut one sample and sent to the supplier, or take photos. the supplier will inform the supplier’s local agency to test, or local third party department to test, or dispatch the supplier’s Q/C department to test.
3.Problem Solution
3.1 Once the quality problem confirmed. the supplier will discuss with clients about the solution in advance. Repairing cargo or compensating according to clients’ requirements and actual situation.
3.2 Meanwhile, the supplier’s Q/C department should give the supplier the most trustful explanation where is going wrong. the supplier’s management also will take action according to the supplier’s company policy.