Complaint case from cutsomers

Marking Of Heat Number Feedback

the supplierafter service team will listen customer’s real feedback after each order finished. The after service team will learn the merit and demerit from each order, and discuss the improvement with the relevant department.

One of the supplier’s customer inform that the plates hasn’t shown the heat number for the plates during the customer survey.

After receiving the this feedback, the after service person checked the agreement between sales team with customer. It is found that there is no marking for the cut plate for each pieces. In order to easier recognize the information, the supplier make one marking for each bundle if there is no special requirement. Considering this issue, the supplierafter service team explain to customer. And the supplier take this information in record, the supplier will discuss with customer about the marking before confirming the order. If they have to show the heat number on each piece of plate, the supplier will do it for coming orders.

This customer are satisfied with the feedback. And he shared some further information about this order when he read the feedback from the supplierafter service.

Surface Complaint

The complaint from the supplier’s client who purchase SUS304 round bar about the surface issue.They thought the supplier supplied the carbon steel material instead of stainless steel because of the black surface.

As the supplier all known,there are two types of the stainless round bar,bright bar and black bar.After the supplier received this complaint, the supplier’s after-sales department Ms Avy reply him at once,and explain why it is the black surface and ask client to inspect the CR ,NI content.If the goods contents with any problem,the supplier will afford the losses.

After the supplier’s client inspected those round bar strictly,they are satisfactory with the supplier’s quality.

Quantity feedback

After receiving the goods, customer found there is one piece of bar shortage. He inform this issue to the supplier’s after sales service department.

After receiving the , the supplierafter service take this issue very seriously, and arrange the meeting with the inspection team and sales team. After confirming the information, Ms avy from after service share the solution to customer.

With the sincerely attitude, customer accept the suggestion for this problem.

Shipping Complaint

The shipping complaint from the supplier’s client,the supplier quoted him under the CIF terms by the Liner terms so the shipping company need afford the unloading. But the company can’t afford. Anyway, they have good feedback of the supplier’s goods.