After-sales Service

FAQs

FAQs

1. What Is Galvanized Steel? Galvanized Steel Is Steel That Is Protected From Corrosion By Covering The Surface Of The Steel With A Layer Of Zinc (Usually By The Hot-Dip Galvanizing Process). The Zinc Layer Forms A Protective Film, Which Can Effectively Extend The Service Life Of Steel, Especially For Environments Requiring Strong Corrosion Resistance. 3. What Are The Classifications Of Galvanized Steel?

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Customers’ feedback and complaint

Customers’ feedback and complaint

Quality feedback 1.Problem Finding 1.1 When customers received the cargo, the supplier will inform them to initial inspect for the package, size and quantity. 1.2 Once condition allowed, clients can test the cargo chemical composition and mechanical properties and other technical information, then send the supplier the test report. 1.3 In the using period, you also can inform the supplier once anything wrong. 2.Problem confirmation If any quality problem, please

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Complaint case from cutsomers

Complaint case from cutsomers Marking Of Heat Number Feedback the supplierafter service team will listen customer’s real feedback after each order finished. The after service team will learn the merit and demerit from each order, and discuss the improvement with the relevant department. One of the supplier’s customer inform that the plates hasn’t shown the heat number for the plates during the customer survey. After receiving the this feedback, the after service

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